Following the receipt of your purchase, your order will be processed for dispatch the same day* (unless otherwise notified). For Custom-made lens orders, allow 10-15 working days for production before dispatch. You will be emailed with the tracking details on dispatch.
Please allow an additional 2-5 working days for contact lens orders, as these are dispatched from the supplier’s warehouse. Contact lens orders before 1pm will be processed the same day. Contact lens orders after 1pm will be processed the next working day.
*Orders placed before 1pm will be processed for dispatch the same working day. Orders placed after 1pm will be dispatched the next working day. This depends on stock levels, out of stock items may take 5-10 working days to be dispatched unless stated otherwise.
What happens if my order doesn’t arrive?
- Please contact us with your order number and we will track and trace your item/s. In the unlikely event that your item/s goes missing, I Love Eyeare will work with all parties to ensure the item/s is replaced. (This may involve lodging a lost parcel claim with the carrier).
What if my order doesn’t fit properly or stings my eyes?
- If you have any issues wearing your new eyewear or contacts, please contact our customer services team, and we will identify and rectify the problem.
- If you experience any pain/discomfort with your lenses, please remove them and contact us immediately.
What if the wrong item/s been sent or my order is damaged?
- Contact us immediately, and we will replace the wrong item/s with the correct one. You are responsible for shipping back to the store, but we will ship the replacement for free.
- If a shipment arrives with obvious shipping damage at your door, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please get in touch with us immediately.
- I Love Eyecare strives for the utmost quality control. But if you find a fault or are unhappy with your item/s, please contact us immediately. A photo of the fault or damage also helps. See also our return/exchange policy.