Our Guarantee
| We offer a 100% guarantee. If you are not happy with your product, send it back to us within 30 days of the date of purchase, in the original packaging and we will replace it for you! (be sure to let our customer services team know beforehand). We guarantee a secure site, warm, friendly customer service staff, and good-quality products. If you experience any difficulty with any of our products (especially contact lenses), please contact our dedicated in-store optometrist for advice. Same-day shipping* Frames and lens orders will be processed on the same business day.* For more information, check our delivery policy. * Orders placed before 1 p.m. are dispatched the same day. Orders placed after 1 p.m. will be dispatched the next working day. * Frame and lens orders placed before 1pm will be processed the same day. Frame and lens orders placed after 1pm will be processed the next working day. |
We pride ourselves on our amazing sales support. Don’t hesitate to contact us for any assistance you may require. If our site lacks something you need, feel free to let us know; we will be happy to source it for you if possible.